From our store to your workspace.

This policy explains order processing, shipping charges, delivery estimates, fulfillment, tracking, delays, missing packages and delivery support for XEVAEVEK™ office supplies.

Last updated: September 30, 2026

Section 01 · Processing Before Dispatch

Most in-stock orders are prepared within 1–3 business days after payment authorization.

Payment verification, address review, peak demand, preorder status, inventory availability, public holidays or unusually large orders may require additional processing time.

Processing time is separate from carrier transit time.

Section 02 · Shipping Methods & Charges

Available shipping methods and applicable charges are displayed during checkout before the order is confirmed.

Shipping costs may depend on destination, selected delivery service, order contents or a promotion available at the time of purchase.

Where a free-shipping offer applies, the relevant eligibility will normally be shown before checkout is completed.

Section 03 · Delivery Estimates

For supported destinations within the United States, standard carrier transit is generally estimated at 5–12 business days after dispatch.

This estimate does not include the separate 1–3 business day order-processing period.

International delivery times may vary according to destination, carrier operations, customs processing, local delivery services, weather, holidays and other circumstances.

Section 04 · Fulfillment & Shipping Origin

Orders may be fulfilled through our operations or appropriate fulfillment partners depending on inventory availability and delivery destination.

Different products within the same order may not always originate from the same facility.

Section 05 · Tracking

Once an order has shipped and tracking information is available, a shipping confirmation or tracking update will normally be sent to the email address supplied with the order.

Please allow approximately 48 hours after label creation for initial carrier activity to appear. Some carriers may provide limited scans or update tracking only at significant transit points.

Section 06 · Delays

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, remote destinations or other circumstances outside normal operational control.

If tracking has not updated for an extended period or an order is significantly outside the expected delivery range, contact service@xevaevek.com with your order number.

Section 07 · Lost or Missing Packages

If a shipment appears lost or cannot be located, contact us so we can review available tracking and carrier information.

A tracking status marked “Delivered” does not automatically prevent you from contacting us about a missing package.

We may ask you to check the delivery area, household members, reception desk, neighbors or local carrier while the circumstances are reviewed.

Any replacement, refund, carrier investigation or other resolution will depend on the facts of the shipment and applicable consumer rights.

Section 08 · Shipping Information Supplied by the Customer

Please provide a complete and accurate delivery address when placing an order and contact us promptly if you notice an error.

Address changes cannot be guaranteed after fulfillment or shipment preparation begins.

Reasonable additional shipping costs may apply where a parcel must be shipped again because inaccurate customer-provided address information caused the original parcel to be returned or misdirected.

Section 09 · International Orders

Where international shipping is offered, customs duties, import taxes, brokerage charges, clearance fees or other local charges may apply.

Unless expressly stated otherwise during checkout, such charges are the recipient’s responsibility and are imposed by local authorities or service providers rather than XEVAEVEK™.

Section 10 · Split Shipments

An order containing multiple office products may occasionally be divided into separate shipments.

Separate packages may arrive at different times and may receive different tracking numbers.

For delayed, missing or tracking-related orders: service@xevaevek.com · 13049351035 · Customer Service Hours: 9:00 AM – 7:00 PM (China Standard Time, UTC+8).